[Podcast #6] Agents Boost How to Get a 22 Percent Return on Investment from Real Estate Database

Click Here to Hear Audio Podcast Agents Boost How to Get a 22 Percent Return on Investment from Real Estate Database

Hi everybody, it’s Wade Webb, the author of “The Lazy Realtor” and founder of Agents Boost.

So many times agents are focused on finding that next customer and finding that next deal and we forget about the value of the existing clients that we’ve already done business with. All those people that we have in our relationships list in our database of the people that are already no less like us, love us, and trust us and are we really taking enough time and are we really digging deeper to be able to get a higher return on investment?

So, one of the strategies I want to share with you is just a simple strategy on how to get a 22 percent return on your existing database. So one of my coaching clients, a guy with the name of Keith Hawkin, has a business in the city where he is only a few years in the business and he has a database of 180 clients. He minimally touches this people at least 33 times a year. So, he is touching 180 people in his database about 33 times a year and he is getting a 22 percent return on his investment which means 40 transactions at an average of 8 thousand dollars and a 320 thousand gross commission income return on his investment.

So how does he do that? Simple, Wade, I can’t touch people 33 times… that’s where you’re wrong, you can. So just imagine if you implemented a simple strategy like a monthly hardcopy newsletter. Each newsletter goes out once a month, that’s twelve touches rate there. Imagine if you implemented on the 15th of each month an e-report, you email all data report on statistics, articles, things like that, and on the 15th of every month, that’s 12 times a year, that’s 24 touches. Imagine of you have a client appreciation event, like a barbecue or a movie theatre night, or something like that, there is another touch. Imagine if you had a pick up the phone and just call them and touch base for them 4 times a year, there is four more touches.

Imagine if you implemented a simple system like sending them a personal handwritten note. After each time you’ve talked to them you write them a personal handwritten note how nice it was to talk to them put your card in there there’s our more touches after your phone call. You’re getting more and more ways of finding ways to be able to build value, deepen relationships with your clientele.

Here’s a reality, each and every one of those 180 people, know another 200 to 250 people. Are we tapping in to those other 200-250 people that each of those people know? How do we do that? by adding value, by giving, by touching, by keeping top-of-mind. Keith is only spending $150 a year on each of his clients, on each of those items, on each of those articles. So, I’m not asking you to invest a whole lot of money, that total is $27,000 a year, that’s about $12.50 a month for each of his customers but it’s in return of $320,000 gross return on his investment. That’s like 1058% return on your activities on that, so think about how you can deepen your impact on your existing database, how you can create more referrals, and how you can get more with less.

Touching them and deepening with them, stop chasing for new people and strangers and people that you don’t know, and start working on how you can tap in to those people that already know you, like, and trust you and invite you in to those other people. This is Wade Webb and this is your Agents Boost.


Real Estate the Disney Way… Create Your Own Magic

Improve Your Real Estate Business by Learning From the Best…

real estate like Disney“I believe in being an innovator”
~ Walt Disney ~

My wife recently bought me 2 books about Disney, the amazing organization it has become and all the things that make it so incredible.

I thought to myself what could we do in real estate to be more like Disney? How many of us still remember the first time they visited a Disney theme park? They proudly proclaim it is the “happiest place on earth.” You enter the magical kingdom and the show runs all day and night like clockwork.

I will never forget the time I stayed on a Disney property in Florida and asked for a wake up call. This was like no other wake up call. I answer the phone out of a dead sleep and on the other end I hear. ..

“Good morning Mr. Webb this is your 6 am wake up call. Today’s date is ……… and the forecast for today in Florida is partly cloudy and 76F and we hope you have a magical day!”…

I kind of chuckle, smile and reply… “you have a magical day too, thank you.”

Disney’s success comes from so many different angles but 2 things that really resonate with me are…

  1. They are so good at what they do and they clearly know, what it is they do.
  2. Disney is in the “show business”. Their staff are not employees they are “Cast members” of the show and we are not customers but “guests” in their show and more importantly they still remember to treat it all as a business.

Like Disney are you a real estate agent that is really good at what you do and are you clear about what it is you do?

We are in the “service business” and serve people with their single largest asset in life, buying and selling a home. How many of us treat what we do like a business? A multi-million dollar service business?

I love some of the philosophies Disney has like “the guest is not always right but we allow them to be wrong with respect.”

Are we allowing our real estate clients to be wrong with respect?

They believe the greatest gift any of their guests can give the organization is “Feedback.” They know sometimes things can’t always go magically. I find it amazing how little feedback their is in real estate.

How do you grow, get better and improve?

How do you take a negative experience and turn it into a positive one?

Disney, if you notice, always places their feedback customer service offices at the front of every one of their parks to encourage the guests to share with them.

My question for real estate agents is… “where’s is yours”?

Do you take the time to ask for that important feedback?

Disney shares that all their success begins with creativity. They have a belief in their organization that everyone in the company is creative. They know everyone’s ideas are what separate our identity.

Walt said “you just never know where our best idea will come from next.” Disney believes that creativity is all about risks.

Innovative risks…

Are you taking innovative risks in your real estate business or just playing it safe? Are you looking for people to share new ideas for you and your business?

Disney’s creativity comes from what they call the “imagineering process”. They have 1,000 imagineers working for them in 140 different disciplines all coming up with new and innovative ideas.

One of the simple exercises you can do in your real estate business (like Disney) is a blue sky brainstorm exercise they call “yes, and…. game.”

Prior to any meeting in their company for the first 10 minutes the word “NO” cannot be said. Anything goes. Share any ideas of what they can do better to WOW and AWE their guests.

What could doing this exercise once in a while do for you and your real estate business this year?

I know myself, how difficult it is to take the time in my business to just sit and be creative. To take the time to collect ideas of making my business and the real estate service experience better. Disney believes this comes from 5 things in their business.

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1) Passion for their Purpose. They love to make magical memories for others. Do you?
2) Core values and sharing their values with their guests. What are your core values? Do your clients know them?
3) Communication flows freely. There can never be enough communication. When things are slow are you still
communicating to your real estate clients?
4) Trust. The #1 reason they leave is they can’t trust you. Are you actively building trust with your clients?
5) Variety of perspectives. Consider and welcome all ideas, don’t shut them down.

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The key to Disney success is the continuous improvement in the small little things, constant small tweaks of making what they do already, just a little better. All it is for them is just filling in the gaps.

Their mantra is “if it’s not broke then just make it better.”

I encourage you to take the time to work on the small things and create an even more magical real estate experience than you already do.

If it can work for Disney, then it can work for you.

Strength and courage,

Wade

Please Share, Tweet or Email this article to someone who needs some magic in their business or life…


People Don't Buy for Logical Reasons… They Buy for Emotional Reasons… What are Your Client's Reasons?

What is Your Client’s Pain or Pleasure? Do You Have a Clue?

In order to have a client do what you want them to do you must first help them discover their inner pain or pleasure.
Joe Stumpf ~ My Mentor

Family 1There are only two emotions that trigger someone to act and those are “pain” and
“pleasure”.

In the real estate business I find so many agents do not recognize the importance of discovering what their buyer or seller’s true driving motivation is.

Is your client running from “pain”?

Are they running to  “pleasure”?

Knowing the answer to those questions is only the tip of the iceberg and to truly help them alleviate their “pain” or realize their “pleasure it is critical as a real estate agent you spend the time to dig down to the root or source of what your clients desires or fears truly are.

How much time do you spend with your clients to discover what they really fear or desire?

Most agents ask “level one” questions to their buyers (and sellers) whereas
the key to truly serving your client is to dig deeper and get to seventh level
questions.

Asking a minimum of seven questions, called the “5-6-7 technique” will help you and
your client discover what their hot button truly is.

For example…

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Level 1… “Why do you want to buy?” you ask
We want to upgrade” they reply

Level 2… “Ok great” you reply… “Why is this important to you?”
“Well the kids are growing up and we could use more room” is their reply.

Level 3… “Oh yah… and why is that important to you?”
“As the kids grow up they are becoming more independent and want to spread their wings a bit more”

Level 4… “That is great… can you tell me a bit more about that”?
“Well Johnny is really into drums and could use a room in the basement to “hammer away” and Suzie
loves to sew and it would be great if we had an extra bedroom she could set up “shop” in… and of course Diane and
I love our outdoor living space so a bigger yard would give us more opportunity to putter”

Level 5… “Very cool… I don’t want to be nosy but can you tell me why all of this is important to you?”
“Well a person only lives once and time flies by so if a person isn’t diligent about capturing their dreams time
just seems to go by”

Level 6… “Oh yah… I hear you… this is so interesting… tell me more please”
“Ever since I was first married it has been my passion to raise a family where we
all help each other live happy, fun and fulfilling lives.”

Level 7… “That is such a great goal… how do you feel when you focus on these passions?”
“Are you kidding me? It makes me excited… I feel alive and it makes all the hassles and trials of
life completely worth it.”

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Can you see the power of this?

Once you get to Level 7 then you summarize…

So it really isn’t about upgrading is it?

It’s about spending time with your wife and children who are the most important people
in your life and being able to grow together as a family helping each other realize their dreams.

At this point they are revved up and hanging on your every word.

And you ask them… “In order to realize this goal”

  1. What do you think you need to do differently?
  2. What do you think you should do next?
  3. What are you waiting for?
  4. Why aren’t you doing it?

The best way you can serve your client is to help firmly etch in their minds and emotions
exactly what it is they are running from or what they are running to.

Use the 5-6-7 method to remind them of their pain and pleasure and help them create the
results in real estate they are looking for.

 

Strength and courage,

Wade

 

1 Day… 1 Week… 1 Month… Invest a Little Earn a Fortune.

What is Your Definition of Customer Service As a Realtor? This is Mine…

Couple recieving keys to new home1 Day, 1 Week, 1 Month

One of my mentors always said to me…

“The sale really begins the day the client moves in.”

I thought to myself, what does he mean the sale really begins the day the client
moves in?

Most of our real estate clients have an expectation of customer service before and
during the property transaction.

Are we in this business to “meet” a customers expectations or are we
in it to exceed their expectations?

When someone asks one of your clients “what it was it like to do business with _________”
what do thy say?

Do they recommend you or do they “insist on” you?

Their really is a difference you know.

Would you want someone to say “you know what they did a good job” or would you
rather “you know what there is nobody better in the business and you have to use them,
you won’t be disappointed.

One of the best strategies I learned to implement was the 1 Day, 1 Week, 1 Month
system.

For every one of my home closings I would set an email or phone reminder to call my
client one day, one week and one month after their closing.

“Hi it’s Wade Webb calling… I just wanted to check in, I know its only been _ days,
but I wanted to make sure things are going well and that you’re loving your new home?”

Most of the time I would never get anything other than a “thank-you for calling” or “we
love the house” following the one day or one week call.

After the one month call it was a completely different response…

“WOW, thanks for calling, we thought we would never hear from you again.”

or most importantly I would get…

“You know what the gas fireplace isn’t lighting or the garage door opener is broken or
the dishwasher leaks.”

I would say to my client right away,  “I will have someone call you to come over and fix
that for you and don’t worry I will take care of the bill”.

This simple but powerful strategy of calling one day, one week, one month after the
client moving in may have cost me some money but it made me a fortune.

More importantly it converted my clients to raving fans of me and my business.

Schedule a 1 day… 1 week… 1 month series of calls after your next house sale and
then come back and share your results… I’d love to hear them!

Strength and courage,

 

Wade

PS Share some of your own customer service strategies with us in the comments below and
share this post with someone who needs it (no names please lol)