25 Staging Tips To Win More Listings and Sell Listings For More

staging tips for realtors

One of the things I ran into when I first started really talking about staging houses with sellers was I discovered I could get a listing against a lot of agents who were better than me — when I say “better,” I mean who were bigger producers than me. This would happen because when they would talk about staging the house they would tell the seller, “Okay, you need to do this, you need to do this, you need to do this,” they would actually put off the seller. They would often make the seller mad because the seller felt the agent was coming in and telling them to spend all this money and do all this work, and the agent was trying to boss them around. They’re going, “This is my house, and I felt like they were coming in telling me they weren’t going to list the house or it wasn’t going to sell well if I didn’t do all this work and put all this money into it.” The seller actually took it personally and decided they didn’t like the agent. Of course, the agent was trying to help them get the property prepared in a way that really works.

Now, when I first started selling real estate back in the 1990s, staging was not nearly as important as it is today. In fact, when I first started selling real estate back in 1993, staging was not even something I was trained on. It was not something in the training I went through, and I was with one of the number one companies in the world and they never talked about staging, really.

Some things have changed in the last 15 years that have made a dramatic impact on the importance of staging a house and getting it really market-ready.

2 Things that Have Increased the Importance of Real Estate Home Staging

  1. Number one: Pinterest – Here’s the reality. Every lady, before she buys a house, she spends weeks, if not months, spending all of her free time looking at Pinterest pictures. They spend an hour at night sitting in bed looking at Pinterest, looking at all the cool pictures. What kind of pictures are they looking at? What kind of houses are they looking at? What kind of kitchens and bedrooms and master bathrooms are they looking at? They’re not looking at the fixers. They’re looking at the perfectly staged, perfectly designed, perfectly laid out, professionally decorated, perfect dream homes. Dream kitchens, dream closets, dream bathrooms, dream master bedrooms, dream backyards, dream front yards, dream flowerbeds. I mean, all of it is like, the dream, and that’s what they’re spoiled with. They’re like, “I want that! I want it!” It’s like a little kid. “I want that!”
  2. Number Two: HGTV – If you watch HGTV you will know most of the shows are on real estate, and most of them are about people taking and finding an ugly house and making it a beautiful house. When they’re done, they’re looking at this gorgeous home and it’s perfectly decked out. Everything’s up to date, everything’s modern, everything has custom, professional interior designers that have come in and made everything match, and it just looks fabulous. They spend all their time watching this, and so they get in their mind, “That’s the house that I want!”

Today, when you’re showing houses, if the house is ugly, it will still sell, but it sells for less because people say, “That’s a fixer,” and they want to get a big time discount if a house doesn’t show perfect.

A vacant house? Oh my goodness… Vacant houses, used to not be a big deal. But now, a vacant house looks unloved. It looks unlived in. It doesn’t feel like a home.

Because buyers are so used to seeing the pictures on Pinterest and on HGTV and on all the other places, social media and on the internet, because they’re so used to that, people have a higher expectation of what they want their new home to look like. All of a sudden, (maybe not all of a sudden, but over time), staging has become a critical part of, not only the high end but even of bread and butter homes… the better a house shows, the more like a model home it shows, the better off it’s going to sell and for a closer to premium price.

25 Staging Tips To Win More Listings and Sell Listings For More:

1) Grimy bathroom walls are a major red flag to buyers. Here is an easy way to get rid of surface mold: Mix a spray bottle with one part water and one part bleach. Just spray it on the wall, and watch the mold disappear. Give it a fresh coat of paint, and your grimy bathroom will go from red flag to red-hot.

2) Don’t replace a yucky shower door: Just scour it. A grimy glass shower door can really wash out your sale. Instead of replacing it, clean it with a mixture of one part muriatic acid and about 10 parts water. Scrub with steel wool. After wiping it down, reinstall the door and you’ll have a shower that’ll help you clean up at the open house.

3) Avoid dated tile by painting. Bathrooms sell houses, but dated tile in a bathroom doesn’t. A low-cost alternative to replacing the tile is to use paint. First coat the tiles with a high-adhesion primer. Next, brush on a special ceramic epoxy covering. For a fraction of the cost of new tile, you will have an up-to-date bathroom that brings in big bucks.

4) A master bedroom should appeal to both sexes. When you are selling, your master bedroom should appeal to buyers of both sexes. Get rid of features that seem too gender-specific. Paint the walls a neutral color, and choose bedding that matches. Then accessorize with items that complement the overall color scheme.

5) Do you have an overpowering brick fireplace that sticks out like a sore thumb? Here’s an easy way to tone it down with paint. Use a rag or brush to rub a light coat of paint on the bricks, one at a time. This will give them a new tone without covering them completely. And, if you use a paint color that matches the walls, your fireplace will go from sticking out to standing out. Updating an old fireplace screen is a cheap (and quick) fix. After removing the screen and wiping it down to get rid of the dust, mask off the windows so you won’t get paint on them. Then, using a can of heat-resistant spray paint, give the screen a facelift. Hold the can about 18 inches away, and use long, even strokes. For less than $5, you will have a fireplace screen that’ll keep your sale from going up in smoke.

6) Stain dated kitchen cabinets instead of replacing them. Dated kitchen cabinets can be a big turnoff to potential buyers. Instead of paying big bucks to replace them, just stain them. First, apply the stain in even strokes, going with the grain of the wood. Add some stylish hardware, and your kitchen will have the up-to-date look that buyers love, for less than $200.

7) Stainless-steel appliances are definitely in with buyers. Instead of buying a new dishwasher, here is a low-cost way to resurface an old one: First, remove the front panels, and clean them. Next, apply a stainless-steel stick-on covering, and cut it to size. For just $20 your dishwasher will go from outdated to ultra-modern.

8) Fill existing hardware holes instead of making new, unsightly ones. Removing old kitchen hardware can leave your cabinets with stripped-out holes. Here is a trick to reusing the existing ones. First, dip a toothpick in glue and place it in the stripped hole. Cut off the excess piece. Once the glue dries, you’ll be ready to put in the hardware that buyers love.

9) Save money on granite countertops. Granite countertops are a huge selling feature, but they can be expensive. Here are a few ways to save on this investment: First, do the demo yourself. Also, ask the vendor for remnants from previous projects. Remember, any money you spend will definitely be returned in the value these beautiful counters add to your kitchen.

10) New kitchen appliances bring high returns from sellers. Studies show that new kitchen appliances bring high returns from sellers, so get rid of old appliances that make the rest of the kitchen look dated. Once you install the new equipment, it will scream “new kitchen,” and you will see that spending a little money will make you even more.

11) Need to dress up a window but don’t want to shell out big bucks for window treatments? Here’s a trick: Use place mats. First, apply a hook-and-loop fastener to the place mats and attach them in a row to a basic curtain rod. Now that the place mats are attached to the curtain rods, pin them together at the bottom, and you’ll have a stylish valance that costs about $12.

12) Adding drama to old hardwood flooring is easier than you might think. First, isolate damaged boards, cut them out and replace them with new pieces. Rent a sander from a local hardware store, and give the floor a good sanding. The last step is to stain the boards with a rich color, and watch your floor go from drab to dramatic in no time.

13) Buyers love built-in bookshelves. There’s a fine line between filling them with clutter and staging them to sell. The trick is to arrange neutral items in clusters. Make sure that no single accessory stands out too much. That way, you’ll show off your attractive built-ins, and not your personal belongings.

14) Curb appeal is vital to attracting buyers. Here is how to stop traffic using color. First, with two tones of paint, add a faux finish to any corner keystones. Next, bring out the color of walkway pavers using a stone sealer. Plant flowers in bloom, and you’ll have buyers swarming like bees to your front door.

15) A nice outdoor deck can be a big selling feature, but an old one is a major liability. To give your outdoor space new life, first sand the wood. Cover it with a light-colored stain instead of paint to give it a rustic, grainy look. Furnish it for entertaining, and watch your open house turn into a party.

16) Breathe new life into a worn patio. Do you have a red-brick patio surface that needs to be freshened up? Here is an easy way to give it new life with paint. First, roll a light coat of paint onto the bricks. Next, lightly spray them with water and then dab them before they dry to give them an outdoor look. When you are done, you will have a patio that looks fresh and reels in buyers.

17) Staging rooms to show off their true potential is essential when selling your home. Clear out clutter or other personal items that will distract buyers. Paint the walls a neutral tone, and furnish the space to show off how functional it is. When buyers come through and imagine themselves there, you can bet an offer isn’t far behind.

18) A shabby wood-panel wall is not a strong selling point. Instead of ripping it out, cover it up. Use wood filler to carefully fill in all the cracks between the panels. Then, use a sponge to wipe away the excess filler. Once it’s dry, paint the room. You’ll see an unattractive wall go from standing out to blending in.

19) Use tape outlines on the floor instead of actually moving furniture around. Rearranging a room to stage it for your open house? Here is a tip to save time and effort: Instead of lugging the heavy furniture around the room to see what feels best, put outlines on the floor with painter’s tape. Arrange the room according to your outlines, and save your energy for counting offers.

20) Vinyl tile is an inexpensive way to update your home. Laying vinyl tile is an inexpensive way to update your home, but there’s a right way and a wrong way to do it. You need to avoid laying patterns that look too perfect. Instead, make sure to switch up the direction and placement of the tiles to mix the tones. That way, you end up with a floor that has a natural feel.

21) Stage rooms with one purpose so buyers will know what it is. Potential buyers are confused by extra rooms that have a mishmash of uses. To avoid this problem, first clear away clutter and excess furniture. Paint the walls a neutral tone and then furnish the room with a desk to stage it as a home office in which buyers will want to get down to business.

22) Unpleasant pet odors won’t win over buyers. We all love our pets, but unpleasant pet odors can make a negative first impression. Be sure to get rid of old carpet that can trap offensive smells. Replace it with fresh new carpet in a neutral color. Plus, if you paint the walls to match, your living room will look bigger. It’ll go from designed to smell to designed to sell.

23) Pack up unnecessary items and furniture before you show the house. An over packed living room is a red flag to buyers that your home lacks storage space. Pack up unnecessary items and furniture, and move items to your garage or a nearby storage facility. Clear the way for a sale by letting buyers see your square footage, not your personal belongings.

24) Storage space sells! Potential buyers love homes that have lots of storage space. Since they will open your closets, it’s a good idea to clear out unnecessary clutter, and organize your shelves to show off how much storage you really have. Plus, it gives you a chance to start packing, as you will definitely be moving once buyers see all that closet space.

25) Create a nice flow in your rooms. Buyers are attracted to homes that have a good flow. You can create circulation by replacing square or rectangular dining tables with round ones. Cutting the corners adds room to this maneuver and creates a spinoff effect that adds flow to your home — cash flow, that is. Create a better flow in the house by starting with the floor. Want to create better flow in your house? Start with the floor. Join two rooms together by using the most cost-efficient material in the book: vinyl tile. First, use a snap-line to create a center point between the two rooms. Next, the fun part: Peel and stick the new vinyl tile down, and watch your kitchen and dining room go from old to sold!

So there you have some easy and affordable ways to stage a listing and beat other agents to a listing and sell the listing for more. Take these tips and create your own staging booklet or report as a listing tool with sellers and beat out the competition and sell your listings for more. I dare ya!!

 

Strength and courage,
Wade

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Secrets To Growing Your Real Estate Business and Your Wealth

An amazing source for my business and income came from not only investing personally in real estate but having a core group of investors I could regularly promote investment opportunities to where the phone would ring asking me to show them the property and write up the offer. I would literally have people call saying “we heard you were the agent that knew where the investment opportunities were and they heard I actually invested in properties personally with my clients as well.”

My golden rule was never to buy something for myself before offering it to my investor clientele to ensure I never had the reputation of being the agent who picks up the best investment opportunities for themselves before their clients. I always let the clients know they will get the first opportunity with any property before I buy anything for myself and this was very important to my niche and reputation in the real estate investing market. I spent a chunk of my time looking for the buying and investing opportunities each day and throwing them out to the database of investors I had slowly built up over my career.

The bonus was some of my investment clients became personal friends and I offered to throw my fee into the property for a share in the property investment as well. We had a solicitor draft up a partnership agreement between all of us and when the client could see I was wanting to personally invest in the property then they knew this must be a great opportunity for them. Investment properties can be an absolute nightmare or a huge profit source. It’s your choice, based upon the amount of documentation and systems you implement.

Many top real estate agents also have a management division within their offices. This division is usually started and grows by helping investor clients, or it is necessary because of the properties the real estate agents own themselves. At some point, many top real estate agents might actually semi retire due to their portfolio of real estate holdings.

Being an “insider” allows you to horizontally integrate your business. Being a real estate agent and using “insider” secrets to invest allows you to utilize the tools you developed in putting together a great market niche. This new skill set allows another form of income to be cultivated from the real estate agent’s investors and investments. It is important the “insider” takes management seriously, whether for yourself or for your clients; therefore, I would like to share with you my…

Golden Rules of “insider” Investment Property Management:

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1. Attractive properties in quality neighborhoods, which create emotion, will attract a higher caliber of tenants, rent faster, and receive a higher rent.

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2. The right tenant will always pay more for the right property and take better care of the property. Just any tenant will always want to pay less for any property and cause damage to the property. DO NOT ACCEPT just any tenant!

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3. It is always better to have a vacancy than a bad tenant.

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4. No matter what your gut tells you about a tenant — never trust it. In fact, in real estate management, only trust your mother. Check all tenants records including banks, employment, last landlords, credit records, and any other systems that are available for you to determine the pain probability (and your profitability) of this tenant.

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5. Rent as if you were going to evict, and you probably will not have to.

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6. Courts almost always rule in favor of the person with the most written documents.

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7. Cut your losses early. Left to themselves, tenants usually go from bad to worse.

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8. Long-term leases may not allow you to participate in appreciating rental rates; however, they do cut down on the most expensive aspect of property management — turnover. Also, it makes a purchase through you the least costly alternative for a tenant who wants to end a lease early!

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9. Consider every tenant as a potential buyer. Having them commit to long-term leases and only letting them out of the lease at expiration date upon a successful purchase of a piece of real estate through you will add many dollars to your real estate brokerage business net profit.

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10. Please do not have preconceived ideas regarding how people of certain classes and ethnic backgrounds behave in your rental. I have had losers from all classes and winners from all classes. Only discriminate on the basis of their ability to pay and their references! No other prejudices should ever enter into the decision-making process. We understand this in real estate – carry it through to your management.

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11. Never rent to people unless you have seen where they currently live. I do not care if they are twelve states away. If you cannot send one of your real estate agent buddies out of your local referral directory to go visit their home, I would prefer that you did not rent to them. I guarantee that your property will look exactly like their current abode within three months.

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12. Minimize your expenses through preventative maintenance. It always adds value to the property. A property can be improved in many different ways. The improvement that adds value to the property is always the best. Band-Aids end up costing you more money and are usually always done by owners who have short-term ownership mentality. Since our “insider” real estate acquisition policy requires we own property long term, adding value and repairing items for the long term is the most profitable method to accomplish your goals.

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13. It will always cost you more to have someone else manage your property than if you would manage the property yourself.

Please be aware of the amount of money you make in your real estate business before you give up your real estate business time to manage properties. Property management companies can charge between 6-10% of gross rent to manage your property, and if you believe you would be spending time away from a more profitable business, i.e. real estate business, then you will need to make the decision whether or not you should hire a management company.

If you can hire someone within your own office to take care of the majority of the management duties, this would be a less expensive method. A good rule of thumb, when you own between 1 and 20 units, is for you to have a management company handle them for you while you make commission income. After 20 units, it usually makes sense for you to hire a full-time person to take care of most of the management duties.

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14. Having checklists and systems in your management business is paramount to making certain that all the “i’s” are dotted and “t’s” are crossed.

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Now that you understand some of the golden rules for “insider” property management consider the huge opportunity of adding real estate investment property and investors to your business this year and grow and expand your business. The greatest opportunity for all of us is to be investing in what we do and know and building our fortune by investing in real estate ourselves. My personal wealth came from investing in real estate personally and not serving over a hundred clients with buying and selling their real estate each year. I encourage you to expand in the real estate investor market and slowly build your own real estate investment portfolio starting now!

Strength and courage,
Wade

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The Diamond Of Salesmanship – The Four Things You Do On Any Appointment To Get Results!

realtor diamond of salesmanshipI am always amazed when I get to see mastery in sales at work and how the best can make it look effortless and it really isn’t sales at all but something that is natural and who they are like poetry in motion. The legend, my friend and one of my mentors Floyd Wickman taught us to be effective consultants and not sales person’s with people by using what he called the “Diamond of Salesmanship.”

4 Points to the Diamond of Salesmanship

The Diamond of salesmanship was the perfect tool to help come across as a consultant or an advisor with people and not another salesperson. These four powerful activities allowed the best of the best to get the result they were wanting on almost every single appointment and you can to.

  1. At the top of the diamond was “Use their names” when meeting with people. When you use someone’s name a lot they begin to feel like they are important and special to you. Using their names a lot also makes people trust and like you faster during your time with them.Let’s be honest here, who doesn’t like to hear someone say your name over and over again? I don’t know about you but personally I love this part of the diamond for another reason and that is I am excellent with faces but absolutely terrible with names and using someone’s name over and over again helps me internalize and remember their names so much easier.
  2. The second point on the diamond of salesmanship is “Ask questions” the world’s greatest conversationalist is someone who says little or nothing because they ask powerful engaging questions and are then quiet and listen.Wouldn’t you all agree it is not by chance we all have 2 ears and one mouth and we were designed to speak less and listen more. The most difficult skill for myself is to ask more questions and to listen more and be present and attentive to the other person and their needs and not my own needs. When we ask more questions and let the other do the talking you find them saying “I don’t know what it is but I feel like I know you and that I could talk to you forever” and you just smile and say, “I get that a lot.” So remember, ask questions and listen more and you get the results you want.
  3. The next point on the diamond of salesmanship is “Facial expressions and Voice inflections” the greatest part of communication is the non-verbal piece. Your client clearly understands and hears you better when communicating with the right facial expressions and voice inflections. We have all heard that your energy level changes when you smile while talking over the phone. The English language is so complex when you say a word and end it with a up voice or down voice inflection. For example the difference between really and reeeeaaallly.The first is heard like you are surprised or wow. The second is a response is heard as possibly an exaggeration. Never forget that almost 86% of communication in sales is from your facial expression and tone or voice inflection every time.
  4. The fourth and final point of the diamond of salesmanship it “Visuals” never “tell” but always “show and sell”. In sales we have always heard the statement “talk is cheap” and this is so important when dealing with others and not to tell but use visuals to show and sell.Half of the people we deal with are auditory learners and half are visual learners including myself but you will never know which one the client is so never tell, rather show and sell. Honestly the most powerful sales tool on the planet is a note pad and pen. While I am communicating I am always writing, drawing while communicating to visual enhance my communication with the other party.

So there you have it, the four things you do at any appointment to get the results you are wanting. Take the time to study and practice these skills and please don’t practice this on your clients first but on your peers, family member or spouse and become proficient in the diamond of salesmanship and take your business and effectiveness to another level.

Strength and courage,
Wade

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You Need To Stay On Script In Real Estate Sales

The Benefits Of Real Estate Scripts, Dialogs & Canned Sales Presentations

real estate sales scriptsScript- A series of questions and words to lead someone to a desired result.

I was reminded this past week while attending an intense sales training course in California of the incredible importance of using scripts, dialogs and canned sales presentations as a base to your sales success in the real estate business.

As a real estate coach it is our job to really instill the skills to agents on what to say in any situation and to convert appointments, sales presentations and get their client to buy or sell effortlessly.

Prior to my real estate career I was selling encyclopedias door to door for $1,999.99 for each set and for one straight week they made us learn a two and a half hour presentation script that helped me sell these books with greater ease.

I honestly could not imagine selling any encyclopedias for that kind of money as effectively as we did without using a strategic sales presentation, scripts or canned dialogs.

Over and over I hear the resistance from agents about using scripts, dialogs and canned presentations, so here are a few of the key benefits to agents that take the time to practice this important skill.

Take a look at the sales process, what we do every day in Real Estate and ask yourself how many of these require us as agents to know our scripts, dialogs and sales presentations?

  1. Generate Leads
  2. Convert Leads to Appointments
  3. Make Professional Sales Presentations
  4. Ask the Customers to Buy / Sign Up
  5. Follow Up Again, Asking to Buy

The experts say that effective communication is a combination of:

  • 7% of the words you say
  • 28% of the tone you use
  • 65% of your body language.

So, I would have to say without scripts and dialogs and planned presentations we are 93% ineffective with our clients. More importantly communication is transference of energy between people. Are we transferring passion, help, trust or are we transferring “commission breath” and we need the sale and the money?
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• 100 % Customer Focused, Customer Oriented Throughout and Not About You
• Automatic In Response, Nothing to Worry or Think About
• Don’t Need To Worry Ever Again About What To Say
• Words Come Out Of Our Mouth Automatically
• Your Belief In Yourself and Your Service Becomes Stronger
• Your Skill Flows With No Interruption and Keeping You On Track
• Increases Our Self Confidence
• Keeps You Focused, Your Conversation Focused On The Client
• Doesn’t Waste Your Time Or The Client’s Time
• When Internalized It Becomes Part Of You, Who You Are and What You Do
• What You Say and Do Is Consistent

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• Ego – We Have A Better Way
• Makes Us Look Like A Salesperson
• We Don’t Know What They Are
• We Don’t Have Belief In What We Do
• Out Of Our Comfort Zone
• Lacks Bonding With Clients
• We Don’t Take Control Of Our Appointments
• Too Lazy To Learn Them
• Don’t Like Being Told To Do Something
• Afraid Of The Success
• Doesn’t Sound Natural
• We Like To Wing It
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Knowing the skills for speaking with authority will take your business to a whole new level. We know that 28% of communication is how you say it.

Does your voice get higher and upswing or lower and downswing at the end of a question or statement?

The upswing in your voice makes the client feel doubt and skepticism.

A downswing in your voice allows them to feel and hear certainty, trust and like you truly care.

When you video and record take the time to really listen if you are ending your statements and questions with a downswing in tone. It will impact your results tremendously!

Are we bringing the energy?

Energy and passion can trump any lack of sales skills and your passion is key to their buying! You can bring more energy by standing up when making your calls, using hand gestures or even just using a great big smile.

How many of us are giving them what they want and then they just disappear and we are missing the appointment conversion?

In the end it is not about the lead generation, the money is in the lead conversion and setting the appointments.

Here are some simple but “great” scripts to get you started…

Past Client Call Script.

Hi, this is _________________. How are you doing? This is a business call…do you have a minute for me?

The reason for my call is…

Of all the people you know…who do you think will be buying or selling next?

Can you think of anyone… in your church, family, friend, neighbor or
co-worker… that may need my services at this time?

Would you mind if I gave them a call?

By the way… when do you plan on moving?

Lead Follow Up Script.         

Hi, __________________ .  This is  ___________________ with  _____________________.

I am calling with 2 quick questions…

Do you still want to buy / sell?

(Repeat their response and approve)

When can we set an appointment this week?

I have spent many hours practicing presentations, scripts and dialogs and have been taught and mentored by some of the best in this industry and I know this skill has played a huge part in my success and still does to this day.

So let me share a few tips to help you with internalizing your real estate scripts, dialogs and canned sales presentations and watch your business go to another level in 2015.

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• Read The First Line Out Loud 5 Times
• Repeat The First Line Again With A Huge Smile On Your Face
• Take The Next Line and Say It Out Loud 10 Times With A Big Smile
• Put Script Down and Say The First 2 Lines Out Loud With A Big Smile 10 Times By Memory
• Multiple Sentence Scripts Continue The Pattern. You Will Say them 500-600 Times
• Say The Entire Script Out Loud With A Big Smile 5 Times In A Row By Memory, Really Fast.
• Create An Audio Recording Of Your Scripts and Listen To Them Every Day
• Write Your Scripts Out By Hand Every Day
• Record Live Audio/ Video Scripts, Dialogs or Presentations and Critique Them

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PRACTICE – CHANT – REPEAT – RECORD – MEMORIZE – INTERNALIZE  

For some of us this may be a reminder to get back and refresh our sales skills and for others I trust it is a beginning for you to see incredible change and growth in your real estate business this year! Start sounding planned and stop worrying about being canned. Start using the right words to get people to the desired result.

Strength and Courage,

Wade

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Unselling – Real Estate Sales are Overrated Find out the Latest Rage!

People Love Stories… What’s the Story of Your Real Estate Business?

share your real estate storyI was so excited to receive my much anticipated copy of Scott Stratten’s new book “Unselling” and dive right into it… and just as expected it did not disappoint.

This week’s post are from some of the things that resonated most with me and hopefully will with you as a REALTOR.

“Sixty percent of all purchase decisions are now being made before you even get a chance to make your pitch.”

Gone are the days of “buy or good bye” and focus all our energy and efforts on the moment of the sale and counting our sales numbers.

Up until now all of our efforts as REALTORS have been on our sales funnel and ignoring those outside it before, during and after the sale. Stratten refers to this as “Funnel Vision” and it needs to stop!

Unselling in real estate is about everything but the sale like customer service, support, branding, experiences and even product quality.

It is about the Big Picture like creating raving fans, repeat clients, referrals, not treating clients like faceless numbers and become the go to person or product.

The question is are you creating experiences that make it so easy for people to share them? Unselling is about content, connection and engagement and separating yourself, your product, your company and most important your service from the pack of real estate noise!

What’s Your Story in Real Estate?

The book shares a great story about the Ritz-Carlton in Amelia Island and what they did for a little boy that left his favorite stuffy giraffe at the resort and what their staff did for the little boy and his family to create an incredibly easy story to tell.

The story began with the little boy discovering his stuffy was gone and being so upset and not being able to sleep and cope so his father thought it would be a great idea to tell his son his stuffy was still at the resort for an extended stay and would be back soon.

The story (or lie) seemed to ease the little boys anxiety and was able to finally go to sleep. The next day, to the fathers delight, the Ritz-Carlton called and said they had found the stuffy so the father to try and smooth over the lie he had told his son asked if they might take a photo of the stuffy by the pool and send it with the package.

Well the staff didn’t just send a photo and the stuffy they sent a package with branded goodies like a Frisbee, football and a binder beautifully prepared with the stuffy wearing sunglasses sitting by the pool photo, getting a massage in the Spa, hanging with other stuffies, driving the golf cart and even his own employee badge for the stuffy giraffe.

Needless to say the family went out of their way to let as many people they could know what type of service the Ritz-Carlton provides their guests and would never consider staying anywhere else.

So what kind of real estate experience are you creating?

What stories are you making easy for your clients to tell the world?

Why are these experiences so important?

We are not alone in this business and have a ton of competition and online people have a ton of access to information and remember sixty percent of them make their agent decision before you even get to meet with them face to face and this is why making exceptional easy to share experiences is so important to you and your real estate business.

When it is a negative story being shared about you and your service or no stories being shared about you and your service there is always another agent ready to make a good impression.

According to Forrester Research about “about forty eight percent of customers reported that social media posts and reviews are a great way to discover new services, products or brands.”

What are they saying about you in the cloud?

3 Keys to Remedy “Funnel Vision” in Your Real Estate Business

  1. Never, ever think of peoples as “leads”… online or offline. We do not walk around with invisible prospective numbers on our heads, and no one wants to be valued based on their possible future profit to you.
  2. Create amazing products, services and content first. If you put it out in the world, make it good. Social media sentiment is not to blame for your disappointing quarter. A bad product and/or service is.
  3. Trusted referrals are the best marketing. When customers pass through your company funnel, they do not go live on some deserted island, they go back into the mix. They share their experience good and bad and those listening value those opinions ahead of any ad or campaign.

“Unselling” as a REALTOR is what happens when you understand the humanity of your market, produce a quality product, and create experiences that lead to trusted referrals. Step back from the sale and focus on everything else but the sale.

Special thanks to Scott Stratten for sharing this great work of literature “Unselling”

Check out more of Scott here…

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Strength and Courage,

Wade

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