Archives for Realtor Customer Service

2018 Hot New Companies All Agents Should Know About

Innovation in real estate is pushing agents to be more accountable.  It’s reshaping how properties are bought, managed and sold. With increased access to data, homebuyers now have all the information they need to make an educated purchasing decision. Here are some of the hottest new companies to help you stay ahead of the curve. Adwerx Retargeting technology and building this technology into your own real estate websites allows us to be top of mind with the consumers even after they have left your website. You now appear on youtube, facebook and other web pages the consumers are on during
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Shocking Real Estate Sales Stats That Will Change How You Do Business

It’s so important to take the time to think and put ourselves in the shoes of our customers rather than thinking like a realtor and what we need and want all the time. This week we look and see the trends of our customers and how to model what they want and need from us. So let’s get started…. #1.) Follow up web leads and make contact with them in under five minutes (speed to lead). We know 50% of sales will go to the first person to make contact with them and the agent that makes at least 6
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The Truths About Real Estate Buyers & Buyers Agents

We have all heard or said the comment “Buyers are liars” and personally that is the furthest thing from the truth if we really took the time to understand them better and how they really want to be served. Let’s look first at the common buyer agent and their issues buyers say about them. 1) They don’t listen 2) They don’t understand our needs & wants 3) They have no process, they wing It and they are reactive 4) They wait vs. create a buying opportunity 5) They get us to buy what they think we should buy 6) They can’t
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Loyalty And Marketing Stats That Will Change Your Strategic Game Plan

Companies, business owners and service providers are making a huge paradigm shift in the traditional sales and marketing strategies. Retention, loyalty and relationship sales is more important than ever. How much time, money and energy as an agent do you spend on your past clients, centre of influence and existing relationships? Check out these game changing statistics and facts we found that will have a huge impact on your game plan in real estate marketing in 2016. Are you planning your shift? 1) It costs FIVE TIMES more to acquire new customers than it does to keep current ones. [Forrester]
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The Power of Real Estate Agents Begging For Feedback

How Would Your Clients Grade You as a REALTOR? We have all seen them, the surveys and review requests sent to us asking ever so nicely to take the time to complete. So why is asking for feedback and input for products and services such a common thing in business and what is so important to this process? Is it fair to say that assuming what people want and need during a real estate transaction is a dangerous assumption? It is like your waitress plopping down your order in front of you and not asking you if you ordered it or if you are
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The Secret To Getting More Real Estate Listings and Sales

How Learning Versatility as a REALTOR Leads to Greater Success I am sure everyone is familiar with the four personality types. We all fall under one of these styles and another one of the styles when under stress. Let’s quickly review the four personality types or natural styles… First we have the Analytical style. This is the person who just wants the facts, figures, ask the questions and the type of person who is slow to make decisions. Then we have the Expressive style, which is the person who is highly emotional, excited and just loves to have fun all the times The
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The Secrets to Working with Buyers Exclusively & Getting Paid

Redefine Your Buyer Agent Mindset for 2015 For more than two decades I have watched real estate agents roll the dice and let the home buyer take advantage of them, their profession and their time. Why do we continue to gamble and let the buyer play the game better than us? With the creation of buyer agreements we would think the game would stop but that is not what is happening at all. My opinion is, I feel the level of training on how to present your value proposition to get a buyer to sign with you has not been
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The Art Of Real Estate Offers In 2014

Real Estate Offers – Learn From the Legends I realize my more than two decades of real estate experience may hurt me this week and I may get some of the new generation of agents thinking this content is completely ridiculous but I honestly believe the art of real estate offers has been lost and that we need to seriously be reminded of some old school fundamentals. What happened to the days of face to face presentations of real estate offers? Doesn’t the amount of money we receive for our services warrant the listing and buyer agents getting together and
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The Next Wave of Real Estate Consumers… Don’t Miss This!

Learn About the Next Huge Wave of Up and Coming Real Estate Consumers I recently attended a presentation by Travis Robertson an expert on the next generation of real estate consumers. Travis gave a fascinating talk on the importance of knowing who this next generation will be, what they want, what they need and how they like to be served. This next wave of real estate consumers will be the largest wave of real estate consumers we have ever seen in history. Let me begin by explaining the generational history. 1945 Or Sooner – The silent generation from WW1 and
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Real Estate Agents… Learn the Art of Seller Counselling

9 Seller Counselling Tips In the early 90’s when I first started in the real estate business it seemed like every seller counselling session I had for the first five years of my career was about Mr. And Mrs. Seller paying too much, needing too much or wanting too much. N.A.R. reports that around 80% of people don’t use the same real estate agent more than once because they never hear from their agent again after the sale or after giving the agent their listing. Another common reason we hear is “We felt our real estate agent really didn’t do
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