90% of Consumers decisions are influenced by 3rd party online reviews
80% of Consumers trust online reviews as personal recommendations
Negative online reviews or reviews of 3 stars or less can cost a business or service provider as much as 30 new customers
Crazy Review Stats to Pay Attention To...
- Zillow reviews receive 36 million views a month
- Realtor.com reviews receive 18 million views a month
- Yelp has more than 26,000 reviews posted every minute
- Google has 100 billion review searches every 30 days
Does your online reputation match your offline reputation?
Millennials would rather just find an agent from the internet with good reviews and don’t care about referrals.
Out With the Old...
The Old Model =
1) See & Read
2) We Present
3) They refer
The New Model =
1) Search online
2) Read reviews
3) Use us
The Review Widget
Step 1 to a 5 Star Review
Listing and Buyer Presentations. “Tell or ask for the 5 star review in the future…”
Script Asking for 5 Star Review
Buyer Counselling or Listing Appointment
(Click on the link above to read the script dialog)
Step 2 to a 5 Star Review
The high point in the process.
High Point Script
High Point in the Transaction
(Click on the link above to read the script dialog)
Step 3 to a 5 Star Review
At the close of the deal
At the Close of the Deal Script
At the Closing Table
(Click on the link above to read the script dialog)
Step 4 to a 5 Star Review
The week or 2 after closing.
One Week After Closing Script
One Week after Closing
(Click on the link above to read the script dialog)
Step 5 to a 5 Star Review
Administration Assistant Call.
Administrative Call Script
Administrative Call
(Click on the link above to read the script dialog)
Google “Best Realtor In Kelowna (or your hometown)”
Join what comes up and especially if the review source is free for you to use.
Follow the five steps to Five Stars today!!
Strength and courage,
Wade
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